Who doesn't love a bit of online shopping? Master Builders offers a great range of products for members that have been designed for the building and construction industry.
All Master Builders' products aim to make running your business easier. From contracts and safety plans, to signage and stickers, you're sure to find it in our eShop.
Got a question about your order?
How secure are my credit card details?
Master Builders uses Card Access Services to provide a secure environment for the authorisation of credit card and charge card transactions.
As a Payment Processor and Service Provider, Card Access Services operates sophisticated systems and employs processes to secure payment card data during transmission and storage to ensure that our customers are protected at all times from fraudulent activities and attacks in accordance with PCI DSS.
For more information on the security employed to protect your data, visit their website.
What if I need to return something I purchase?
We're happy to accept returns if the goods are or become faulty through no fault of your own; are not fit for a stated purpose or for a purpose you made known to our staff; don’t match our description or sample; or have defects that were not obvious or we did not bring to your attention. The goods must be returned in their original condition and packaging, along with proof of purchase, within 30 days of receipt. You are not entitled to a refund if you simply change your mind.
For more information, please refer to our terms & conditions.
How long will my order take to arrive?
Goods will be delivered to the delivery address within 7-10 working days. Depending on your location and stock availability, your order may arrive within a week. Please allow an additional 5 working days during the Christmas and Easter holiday periods.
If your order is likely to take longer than two weeks to fill, we will contact you with an estimated delivery time upon receiving your order.
What if my order doesn't arrive?
After placing your order with Master Builders, you will receive a confirmation email with an order number. If your order hasn't arrived within two weeks, please call us on (07) 3225 6416 or email us and we will track your order for you.