SEQ Floods 2022

All the information you need to commence repair and rebuilding work in the face of the recent flooding event in SEQ.

The severe weather and flooding event that gripped South East Queensland (SEQ) is impacting many across the state.

Safety is the number one priority in the beginning; however, once repair and rebuilding work can commence, we’ve pulled together what you need to know. Once the floodwaters recede, we urge builders and homeowners to work together on first priorities, ahead of consulting with insurers to assess the repair work that is required.

Our Disaster Guidelines and Resources include information on first priorities such as power and plumbing, key areas to inspect following a flood, things that need to happen before building rectification works can commence and all about repair work contracts and your insurance obligations as a builder or tradie.

Our collection of information and resources on the common WHS hazards found during flooding, including mould, electrical safety and other infection risks from flood recovery and response work will also assist.

Finally, we’ve collated information on insurance coverage, how the situation is going to impact the already dire situation with trade and material shortages and delays, and the relief and assistance that is available.

Contracts and scams

Unfortunately, we frequently see scams that target vulnerable homeowners during times of natural disasters. We urge all homeowners and businesses who may be organising their own repair work, to ensure their builder or tradie is appropriately licensed and a contract is in place. Check the QBCC licence register or search for a licensed Master Builder or tradie.

Advice and support

Our team of experts are also ready to answer your questions. Wherever you are, call 1300 30 50 10 for advice specific to your situation.


Insurance coverage

If you have an insurance policy with Master Builders Insurance Services, give our team a call on 1300 13 13 26 and they can answer your questions about coverage and your policy or check out Vero's helpful flood fact sheet. Please bear with us, as the calls are coming in thick and fast and we want to ensure we give each of you the attention and care you deserve.

You can also read more about your insurance obligations when performing repair work.

For homeowners with flood damage, make sure you follow instructions from your insurer. They will advise the steps to take, not only for the safety of your home and your health, but also what their process for claiming is.

It’s important you speak to your insurer before you attempt to authorise any building work, including emergency repairs, and ask for their permission to ensure work is covered by your policy.

Shortages and delays

The recent severe weather event and floods are going to further exacerbate trade and material shortages and builders and homeowners are both going to be impacted. As an example, hail damage and roofing repair work as a result of the Halloween hailstorm in 2020 has only just recently finished 18 months after that event. Given there is going to be significantly more homes impacted with the SEQ flooding, we anticipate delays of months or even years to jobs currently underway.

Homeowners and insurance companies will also find it difficult to find available builders and tradies, given the already high levels of demand.

At this stage, it's hard to understand the true impact, until the flood waters recede – but we are expecting significant amounts of building recovery work throughout the SEQ and Wide Bay Burnett regions.

Relief and assistance

Support for flood-affected Queenslanders is available.

COVID-19 exemptions

COVID-19 exemptions have been granted to disaster recovery workers, including builders and tradies involved in emergency structural work, repair and clean up.

Disaster guidelines

Information on first priorities, key areas to inspect and what to do before building starts.

Repair work contracts

Written contracts are essential – learn more on repair work contracts and insurance obligations.

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