Accelerated Builder/Consumer Dispute process now available

1 July 2021

In response to our lobbying for industry in the face of chronic trade and materials shortages and drastic cost hikes, the QBCC has launched a new Accelerated Building/Consumer Dispute process to help address the challenges currently facing the residential construction industry.

The new framework has been designed to open the lines of communication and equip builders and consumers with the right information to discuss reasonable and realistic solutions to time delays.

Who can use it?

If you have tried to reach agreement with your clients on material and labour shortages but still have concerns, as a first step, you can consider mediation.

The QBCC’s Accelerated Building/Consumer Dispute (ABCD) framework may be an option if you have first attempted to resolve the dispute with the other party and meet the following eligibility requirements:

  • You must be either a QBCC licensee or property owner
  • You must be a party to a domestic building contract for a new home or a major renovation over the value of $150,000
  • Work must have commenced on this contract
  • The dispute you are experiencing must be as a result of industry materials or labour shortages
  • You must have made an attempt to resolve the dispute.

Take a look at the full eligibility criteria and get started now by completing the Mediation Intake Form.


Unsure if you’re eligible? Just get in touch with the QBCC via their website or call 139 333.

What will it cost?

Any mediation arranged through the framework will be free of charge for up to four hours.

Other things to remember

It's essential to keep the lines of communication open with your clients so they understand the situation and you can manage expectations regarding the project.

If you can't access the building products you usually use and are considering alternatives, please ensure they conform to Australian building standards and your clients agree to the product change where required.

You should also ensure your contract provides an adequate and realistic amount of time to complete the project.

For more information about the ABCD Framework, visit the QBCC website or call them on 139 333.

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