Effective Date: 21 August 2025
Queensland Master Builders Association Industrial Organisation of Employers (ABN 96 641 989 386) trading as Master Builders Insurance Services (MBIS) operates under Australian Financial Services Licence 246834 and is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) (the Act) and the Australian Privacy Principles (APPs).
This Privacy Policy outlines how MBIS collects, uses, discloses, and safeguards your personal information. It also explains your rights regarding your personal information and how you can raise a concern.
Definitions used in this policy
Personal information means information or an opinion about an identified individual, or an individual who is reasonably identifiable:
- whether the information or opinion is true or not; and
- whether the information or opinion is recorded in a material form or not
The Privacy Officer is the designated individual within MBIS responsible for overseeing the organisation’s compliance with the Act and the APPs. This includes managing privacy-related enquiries, access and correction requests, investigating complaints, providing staff training and guidance, and ensuring that appropriate privacy practices, policies, and procedures are implemented and maintained. The Privacy Officer is contactable using the details below:
Privacy Officer
Master Builders Insurance Services (MBIS)
417 Wickham Terrace
Spring Hill QLD 4001
Phone: 1300 13 13 26
Email: insurance@mbqld.com.au
Your Rights
MBIS seeks to comply at all times with the provisions of the Privacy Act 1988 (the Act) and other laws regulating the collection, storage, quality, use and disclosure of personal and sensitive information, ensuring that you are given certain rights in respect of this information.
MBIS has adopted the Australian Privacy Principles (APP) published by the Office of the Australian Information Commissioner and operates in accordance with those principles.
Collection of Personal Information
We collect personal information that is necessary for us to provide our services, which include arranging insurance and managing claims. This information may include:
- Name, address, contact details, and date of birth
- Financial and employment details
- Information about your assets, business, or personal belongings
- Sensitive information (e.g., health, criminal history) where required and with your consent
- Transaction information, including details about payments to and from you, and other details of products and services you have purchased .
- Marketing information, including your preferences in receiving marketing communications from us.
We may collect personal information:
- Directly from you (e.g., forms, correspondence, phone calls, emails)
- Through our website or online forms
- From third parties such as insurers, loss adjusters, underwriting agencies, or other intermediaries
We use and disclose your personal information to:
- Provide you with insurance products, services or information
- Assist with claims and policy management
- Processing payments or transactions
- Communicate with insurers and reinsurers (including those located overseas)
- Comply with legal obligations and regulatory requirements
- Conduct marketing and client relationship activities (you may opt out)
- Responding to your enquiries or feedback
We may disclose your personal information for the purposes of providing a service, to:
- Insurers and underwriters
- Reinsurers and brokers
- Policy system and technology service providers (including some providers overseas in New Zealand, the Philippines, and Vietnam)
- Contractors and professional advisers
- Premium Funders
Overseas Disclosure
If your insurance involves an overseas insurer (e.g., Lloyd’s of London), your information may be disclosed to overseas recipients. If the country is not regulated under laws similar to the Act or APP, we will seek your consent before proceeding.
Security of Your Information
We take reasonable steps to ensure your personal information is secure. This includes:
- Secure IT Systems
- Access controls and authentication
- Physical office security
- Secure document disposal
- Regular data backups and audit
Data is stored electronically and/or in secure facilities in Australia. Paper records are securely shredded when no longer required.
Access and Correction
You may request access to your personal information at any time by writing to the MBIS Privacy Officer. We will respond within 30 days and may required to verify your identify. We will correct inaccurate, outdated, or incomplete information upon request.
In some cases, we may refuse access where permitted by law and will explain the reasons for any refusal.
Risks of using the Internet
Transmitting information over the internet involves inherent security risks, which MBIS cannot control or guarantee. We recommend you carefully consider these risks before choosing to communicate with us online and proceed only if you are comfortable accepting them.
Marketing
If you do not wish to receive direct marketing communications from MBIS, which may include information about services, products and events, you can opt out at any time by using the unsubscribe link provided or writing to the Privacy Officer.
Feedback and Complaints
We welcome any feedback you may care to provide concerning our privacy policies or practices. If you wish to provide any feedback, are unhappy with the way in which MBIS manages your personal information or wish to report a breach we encourage you to contact our Privacy Officer
Master Builders is committed to dealing with complaints and grievances in a timely and effective manner. Our complaints process is fair and transparent, enabling issues to be addressed effectively and efficiently.
You can obtain more information about your rights and about remedies of any breaches from the Office of the Australian Information Commissioner on 1300 363 992 or by visiting the Australian Government website.
Consent
In supplying personal information, you agree to any or all of the above uses of your personal information that you supply to MBIS. You also agree to similar use of other personal information that we may obtain about you from other sources mentioned above.
Subject to the Act, if MBIS acquires any of your personal information in other ways, or if MBIS uses your personal information for purposes other than those listed above (or purposes reasonably related to, or to be reasonably implied from, those), MBIS will notify you and seek your consent. Whenever reasonably practicable, MBIS will seek such consent in advance of, but in any case as soon as practicable after, such event. At such times, MBIS will take reasonable steps to inform you of:
- The purpose/s for which the information is collected
- Any law (where applicable) that requires us to collect that information
- The main consequences if you refuse or fail to supply any item or items of information, or to authorise its collection or its use.
Updates to This Policy
We may update this Privacy Policy from time to time. The current version will always be available on our website or upon request.
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