- Services & advice
- Why study with Master Builders
- Enrolment information
- Skills assessment
- Audit reports
- What's on
- News & publications
- Policy & advocacy
- Our members
- Code of Conduct
- Organisational structure
- Mandatory reporting
- Terms & conditions
Students enrolling with Master Builders to do training and/or assessment must read and acknowledge the Fees and Charges Policy in conjunction with the Master Builders Refunds Policy prior to enrolment.
Fees and Charges Policy
A student is considered enrolled in a training program, and therefore eligible for the issue of an award, after the required fees are paid. All fees charged for training and/or assessment include a non refundable administration fee, tuition and/or assessment fees, materials, learning resources and, in some instances, resources and light refreshments.
The Master Builders refund policy includes cancellation and withdrawal of enrolment information should a student wish to cancel or withdraw their enrolment.
A qualification or statement of attainment will be issued on successful completion of nationally accredited training and/or assessments. Charges apply to the reissue of these documents as outlined in the student information handbooks issued to students prior to enrolment.
Master Builders agrees that, once enrolment for training and/or assessment is accepted, it will complete the agreed training and/or assessment service. In the unlikely event of Master Builders being unable to deliver the agreed training and/or assessment services, arrangements for students to complete their training and/or assessment will be made with another nearby RTO with minimal disruption to the student.
Fee reductions are available to students who are Master Builders' members.
Master Builders has funding opportunities available to students from time to time. Eligibility for funding will be discussed at enrolment.
Fees and charges are subject to change, without notice, at Master Builders' discretion.
If Master Builders cancels the training course and/or assessment service you’re enrolled in, we can refund your fees, or you’ll be given the opportunity to transfer to another course date (once only), or receive a full refund.
If you withdraw from training and cancel your enrolment from training and/or assessment at least five business days prior to commencement, a full refund (less the non-refundable administration fee) will be granted. Admin fees are $25 for all non-accredited courses (including Construction First Aid, General Safety Induction and Business Management for Trade Contractors), and $250 for all other nationally recognised training courses.
If you withdraw from training and cancel your enrolment from training and/or assessment less than five business days from the date of commencement, or fail to turn up on the day a refund will not be granted unless there are extenuating circumstances*. In extenuating circumstances, a request for a refund can be made to Master Builders in writing and will be considered on a case-by-case basis. Evidence such as a doctors certificate may be requested.
Once a student has commenced training and or/assessment with Master builders, no refund will be granted*.
*For short courses (courses that run for 4 days or less): students wishing to re-enrol in a future course, the course will be discounted by 50%.
How to apply for a refund
We will then assess if you're eligible for a refund and communicate with you throughout the process.