Mastering Conflict Management

Get equipped to resolve conflict on site & in the office

It's always vital to keep in mind that unresolved conflict can be extremely expensive, affecting not only your finances but also important relationships with your valued staff, subcontractors and customers.

Whether on-site or in the office, you never know when or if you may find yourself in a situation that quickly turns into a formal dispute. This could result in lost contracts, mental health issues, high employee turnover, or even costly legal battles.

Your quick response can make or break your business, whether it's a team impasse, difficult client conversations, or ongoing conflict with a subcontractor.

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Why enrol?

You’ll gain the necessary skills to handle these high-stakes situations with confidence and assurance. Intended to equip you with the useful abilities required to turn difficult situations into positive outcomes.

You'll discover the major dangers of unresolved conflict, from recognising different conflict styles to assisting you in determining when and how to use each one for optimal effect. By the end of this program, you will have increased self-confidence, which will enable you to deal with criticism, complaints, and confrontations much more skilfully.

Course outline

The Mastering Conflict Management workshop will include the following topics:

• Finding the underlying reasons why conflicts arise at work
• Investigating various conflict resolution techniques and identifying the best tactics for various situations
• Acquiring useful, real-world techniques to defuse tense situations
• Knowing when to mediate, investigate, or take into consideration other important interventions when conflict jeopardises safety or productivity.

Course detail

Terms & conditions

Please read Master Builders training and licensing policies and Student Handbook prior to enrolment.